LETS SOLVE SOME PROBLEMS
HELP & SUPPORT CENTER
We're here to help you with any questions or issues you might have. Explore our resources or get in touch with our support team.
DOWNLOAD OUR APP
Tech Support Tools Kit
Firmware Update Software
Controller Diagnose Tool
Battery BMS Diagnose Tools
Solve 00C00 Error Code
Offroad Firmware
L1e Firmware
L3e Firmware
Have question with your 3.0 battery type?
Type A Battery
Screw mounted on the top
Type B Battery
Screw mounted on the side
How to change belt
How to change controller
How to change motor
Change power cable and breaker
FREQUENTLY ASKED QUESTIONS
FAQ
Product Specs & Features
Out of the box, both Pro S and Pro SS models are approximately 95% assembled. The handle bars, front end fenders, foot pegs, front wheel, display, mudguards, front number plate, and a rear shock bolt need to be assembled upon delivery.
E Ride Pro bikes come with 2 power modes: Eco mode (3 kW peak) and Sport mode (12 kW peak). These modes allow riders to customize their riding experience based on their preferences.
Yes. The battery has an IP (Ingress Protection) rating of 67. However, full immersion in water is not advised, and pressure washers might force water to enter through the case. We suggest removing the battery when using a pressure washer to clean your E Ride Pro.
The battery can handle approximately 500-600 recharge cycles before it begins to deteriorate with minor percentage loss. Regular maintenance and proper care can extend the battery’s life.
The seat height for the Pro-SS model is approximately 33 inches, and the rotor size is 220 mm.
No. For safety precautions and law regulations, we do not advise E Ride Pro to be ridden on the freeway as it is designed to be ridden off-road or dirt trails.
Maintenance & Troubleshooting
If the brakes feel squeaky, clean the rotors lightly, sand the brake pads until there is no shiny surface, then perform a series of slow braking maneuvers to “mate” the brakes and rotors. Please contact our tech support or the dealer shop you purchased your motorbike from.
Pro S & Pro SS 2.0 models use MINERAL OIL. while the Pro SS 3.0 & Pro SR models use DOT 4 FLUID. **These fluids are NOT interchangeable**
To troubleshoot a wiring issue, start by inspecting all connections, especially near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you might need to consult a professional mechanic or reach out to your dealer for help.
To troubleshoot a wiring issue, start by inspecting all connections, especially near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you might need to consult a professional mechanic or reach out to your dealer for help.
If you hear unusual noises, check for loose bolts, misaligned parts, or any rubbing between components (e.g., the swing arm or brake discs). Ensure all connections are secure and properly aligned. If the noise persists, contact your dealer for further inspections.
Order & Security Concerns
Please contact inquiries@eridepros.com or call us at 714-983-7161 regarding your order.
Consider using a high-quality lock, GPS tracking device, or an alarm system to secure your bike. Parking in well-lit areas and using multiple locks can further deter theft. Additionally, removable batteries provide extra security as they can be taken with you when the bike is parked.
WARRANTY
RIDE WITH CONFIDENCE, KNOWING E RIDE PRO HAS YOUR BACK
At E Ride Pro, we stand behind our electric dirtbike emotos and are committed to providing exceptional service to our customers.
If you had additional questions, please reach out to our office so we can better assist your needs.
CONTACT USTo initiate a warranty claim for your eBike, please complete our detailed form with all required information.
WARRANTY FORMDEALER RESOURCES
At E Ride Pro, we empower our dealers with essential resources tailored for effective marketing. By utilizing the password from your Dealer Welcome Kit, you can access a wealth of materials designed to boost your promotional efforts. If you need assistance, don't hesitate to reach out for help. We're here to support your success!